Patients & Visitors

Patient Rights & Responsibilities

Florida law requires that your health care provider of health care facility recognize your right while you are receiving medical care and that you respect the health care provider's or health care facility's right to expect certain behavior on the part of patients. You may request a copy of the full text of this law from your healthcare provider or healthcare facility.
A summary of your rights and responsibilities follows:

A Patient Has The Right:

  • To be treated with courtesy and respect, with appreciation of his individual dignity, and with protection of his need for privacy.
  • To a prompt and reasonable response to questions and requests.
  • To know who is providing medical services and who is responsible for his/her care.
  • To know what patient support services are available, including whether an interpreter is available if he/she does not speak English.
  • To know what rules and regulations apply to conduct.
  • To be given by his/her healthcare provider information concerning diagnosis, planned course of treatment, alternative risks and prognosis.
  • To refuse treatment, except as otherwise provided by law.
  • To be given, upon request, full information and necessary counseling on the availability of known financial resources for his care.
  • If eligible for Medicare, to know, upon request and in advance of treatment, whether the health care provider or health care facility accepts Medicare assignment.
  • To receive, upon request, prior to treatment, a reasonable estimate of charges for medical care.
  • To receive a copy of a reasonably clear and understandable, itemized bill, and upon request, to have charges explained.
  • To impartial access to medical treatment or accommodations, regardless of race, national origin, religion, physical handicap, or source of payment.
  • To treatment for any emergency medical condition that will deteriorate form failure to provide treatment.
  • To know if medical treatment is for the purpose of experimental research and to give his consent or refusal to participate in such experimental research.
  • To express grievances regarding any violation of his/her rights, as stated in Florida law, through the grievance procedure of the health care provider or health care facility which served him/her and to the appropriate state licensing agency.

The Patient Is Responsible As Follows:

  • For providing to the health care provider, to the best of his/her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to his/her health.
  • For reporting unexpected changes in his condition to his/her health care provider.
  • For reporting to his health care provider whether he/she comprehends a contemplated course of action and what is expected of him.
  • For following the treatment plan recommended by the health care provider.
  • For keeping appointments and, when he/she is unable to do so for any reason, for notifying the health care provider or health care facility.
  • For his actions if he refuses treatment or does not follow the health care provider's instructions.
  • For assuring that the financial obligations of his/her health care are fulfilled as promptly as possible.
  • For following health care facility rules and regulations affecting Patient care and conduct.

Patient Grievance:
While in Blake Medical Center, it is our goal and commitment to provide you with respectful, responsive treatment. If you wish to voice any concern about your care, treatment of any issue, please contact the director of the unit. He/She will respond promptly, listen to your concerns, investigate and provide follow-up to you and work within our hospital to make changes when necessary to enhance our service to you.